SUPPORT PLANS TO MEET YOUR NEEDS

Dependable support for everyday CRM operations.

Features:

• Business Hours Support: Monday to Friday, 9 AM - 5 PM
• Email & Ticket-Based Support: Guaranteed 24-hour response time
• Knowledge Base Access: Self-service guides and FAQs
• System Health Monitoring: Monthly status reports
• Quarterly Check-Ins: Review of CRM usage, updates, and optimization recommendations
• User Management Assistance: Support with user account setup and permissions
• Monthly "Get the Most Out of Advora" Virtual Training: Live session to maximize platform usage and share best practices
• 1 Hour of Configuration changes

Personalized support and proactive CRM improvements without a full white-glove approach.

Features:

• Business Hours Support: Monday to Friday, 8 AM - 6 PM
• Priority Email Support: 6-hour response time
• Proactive Performance Monitoring: Monthly reports with optimization suggestions
• User Management Assistance: Account setup and permissions support
• Semi-Annual CRM Reviews: Identify enhancements and ensure alignment with business goals
• Data Integrity Monitoring: Regular checks for clean and consistent data
• Monthly "Get the Most Out of Advora" Virtual Training: Live session to maximize platform usage and share best practices
• 2 Hours of Configuration changes

Personalized, proactive CRM support to drive continuous improvement.

Features:

• Extended Support Hours: Monday to Friday, 8 AM - 8 PM
• Priority Email & Phone Support: 2-hour response time
• Dedicated CRM Consultant: Personalized guidance for issue resolution and best practices
• Proactive CRM Performance Optimization: Monthly audits and improvements
• Data Integrity Monitoring: Regular checks for consistent and clean data
• Advisory Support: CRM strategy sessions to align CRM features with business goals
• Training Sessions: Quarterly training for team members to ensure best practices
• System Updates & Release Notifications: Full support for upgrades
• Monthly "Get the Most Out of Advora" Virtual Training: Live session to maximize platform usage and share best practices
• 5 Hours of Configuration changes